Privacy Policy

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, and password when you create an account.
• Reservation details: pickup and drop-off addresses, travel dates and times, flight numbers, passenger count, and payment information.
• Payment data: credit card details processed securely through our payment processor. We do not store full card numbers on our servers.
• Communications: messages you send us via email, phone, or through the site.

We also collect information automatically, including:

• Log data: IP address, browser type, pages visited, time spent on pages.
• Device information: hardware model, operating system, unique device identifiers.
• Location data: approximate location inferred from IP address (not GPS tracking).
• Cookies and similar tracking technologies (see Section 6).

We use the information we collect to:

• Process and fulfill your reservations and payments.
• Send booking confirmations, receipts, driver details, and trip updates.
• Communicate with you about changes to your booking or our services.
• Track inbound flights to ensure on-time driver dispatch.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our Terms of Service.
• Send you promotional offers if you have opted in (you may opt out at any time).

We do not sell your personal information. We may share your data with:

• Drivers and dispatch: We share your name, contact number, pickup location, and booking details with the assigned chauffeur to complete your trip.
• Payment processors: Stripe or our authorized payment partners process credit card transactions. They are bound by their own privacy policies and PCI DSS compliance standards.
• Service providers: Analytics, email, SMS, and infrastructure vendors who assist us in operating the website and services, subject to confidentiality agreements.
• Legal requirements: We may disclose information when required by law or to protect the rights, property, or safety of BWI Limousine Service, our customers, or the public.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 7 years for tax and regulatory purposes. You may request deletion of your account data at any time (see Section 8), subject to legal retention requirements.

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted to and from our website, encrypted storage of sensitive data, restricted employee access on a need-to-know basis, and regular security assessments. However, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security.

We use cookies and similar technologies to:

• Keep you logged in between sessions.
• Remember your booking preferences.
• Analyze website traffic through Google Analytics.
• Measure the effectiveness of advertising campaigns (Google Ads, Meta Pixel).

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our site. Our website does not currently respond to Do Not Track (DNT) signals.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. This policy applies solely to information collected by bwilimousineservice.net.

We use the following third-party services, each with their own privacy policies:

• Google Analytics and Google Ads (audience analytics and ad measurement)
• Google Maps API (route display and address autocomplete)
• Meta (Facebook) Pixel (advertising measurement)
• Stripe (payment processing)
• Twilio / SendGrid (SMS and email notifications)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email.
• Data portability: Request a machine-readable export of your data.

To exercise any of these rights, contact us at [email protected].

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us: